Booking an Appointment

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor and the staff will provide you with an appointment with the first available GP. If you wish to discuss more than one problem please ask reception to allocate a double slot -there is a limit to how much can be covered safely by the doctor in a ten minute routine appointment .

If you need to be seen on that day we provide a telephone triage service every week day morning with two duty doctors.

To book an appointment, please either:

  • Call our main switchboard number – 01827 872755
  • Visit reception in person and sign up to online services. Two pieces of evidence are required to sign up. Passport/address verification (Reception will advise a utility bill).
  • We make every effort to keep appointment times but there may be occasions when they overrun.

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible.
  • One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • When arriving at the surgery for your appointment, always inform reception.
  • Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please ask at reception.
  • If you would like a chaperone please speak to the Doctor.