We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone , email [email protected] or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
Complaint Procedure
If you are not happy with anything at the practice please let us know.
All patients are entitled to complain if there is a concern.
Please ask to see the practice manager Sarah Leroux if she is not available the staff will take your name and contact details and she or the senior GP partner will get back to you.
Complaints can also be made in writing or you can email the practice manager [email protected]
The practice manager will find out what happened and what went wrong.
Arrangements can then be made to discuss the problem with those concerned (if you wish to do this).
Make sure you receive an apology.
Identify what can be done to make sure it does not happen again.